We are bound by the National Privacy Principles as set out in the Australian Privacy Act 2012.
What Personal Information is collected by us?
Visitors to the website provide various kinds of information in several different ways. Some visitors choose to submit personal information through subscription and entry forms, booking forms and requests for more information, either through e-mails, response devices or other methods. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like. When booking places on-line or paying for other services, we may request your credit card number to complete the transaction or your mailing address to ensure delivery of information. We will not collect sensitive information online about you such as details of your race, political beliefs, religion or health. However this may be required where we are providing you with specialised services (such as access requirements for a disability).
We need this personal information in order to provide you with our products or services, and so we can provide you with a broad range of information in relation our centre and to assist in delivering a better service to you.
This information will be recorded and updated by our centre when additional information is supplied or upon request from you. The contact details of our centre are available when you obtain services from a centre.
Use of Personal Information by Our Centre
Use the personal information collected to provide you with our services and to assist in making your experience with our centre is a satisfying one. Information is also collected to establish and maintain proper business records.
Will your information be given to anyone else?
All personal information collected by Donvale Early Learning Centre is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, personal information may also be disclosed outside.
For example, we may disclose personal information to third parties to whom Donvale Early Learning Centre contracts out specialised functions (such as mailing houses and printing companies). In such cases we will require an undertaking from such persons to comply with the National Privacy Principles and Information Privacy Principles and do not use the personal information for any purposes beyond the scope of our contract with them.
Personal information may also be disclosed to third parties only for the purpose of completing your transaction with us (for example, your credit card provider)and for the purposes of associated administration (for example direct debit services).
Donvale Early Learning Centre will also disclose personal information when required by law and may disclose it when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
External links on our Site
Removal from our lists
If you do not want to receive e-mail or posted offers from Donvale Early Learning Centre, please let us know by sending an e-mail message to firstname.lastname@example.org or by contacting our Centre Manage. If you want to be removed from our mailing list, please contact our Centre Manager in writing.
Access and Correction
You have a right to seek access to information, which Donvale Childcare and Kindergarten holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you wish to exercise your right under the Australian Privacy Acts to seek access to the personal information held by our centre, then please contact the Centre Manager directly.
Please note that in the interests of protecting the privacy of all our customers, if you request details of any personal information held by us, we will need to identify you properly. To do this, we may telephone you or require your current name and address (any former addresses that may assist in identification) and a copy of a form of identification such as a current driver’s license or passport.
We will assume, unless you tell us otherwise, that your request relates to our current records about you. This will include the personal information about you, which is held on our databases and files. Generally, we will not charge you for our costs of providing access to our current records about you. For legal and administrative reasons, we may also store records containing personal information in its archives. You may seek access to the records held by us which are not current records, but if you do so, we will charge you for the cost of providing access.
If you are of the view that personal information about you is not accurate, complete or up to date, please provide our Centre Manager with your request for correction (contact details are set out below). Any requests for correction will be dealt with promptly.
Is personal information stored safely?
Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorized access, destruction, use, modification or disclosure.
- by telephone on (03) 9841 7066; or
- by e-mail on email@example.com ; or
- by letter to: The Manager, Donvale Childcare and Kindergarten, PO Box 165, Doncaster East, VIC 3109